We follow a structured, transparent investigation process designed to ensure thoroughness, fairness, and clarity. While each investigation is unique, our methodology provides a robust framework for every case. Our standard completion time is typically 6 weeks, though this may vary based on case complexity and participant availability.
The journey begins with a free, no-obligation discussion to understand your specific needs. During this first step, we assess investigation requirements, explore potential approaches, and consider the initial scope. We'll discuss preliminary timelines and provide cost estimations, ensuring you have a clear understanding of the process ahead. This consultation allows us to answer your questions and outline the next steps, setting the foundation for a successful investigation.
This phase involves a comprehensive gathering and review of all relevant documentation. We carefully examine existing case materials, relevant policies, and procedures, along with any written complaints. Our systematic approach includes creating a detailed document index and implementing secure storage protocols. We assess available documentation thoroughly to identify any information gaps, ensuring a complete foundation for the investigation.
We establish clear parameters for the investigation through detailed terms of reference. This crucial document defines the investigation's scope, clearly outlines allegations to be investigated, and establishes the methodology we'll follow. We develop comprehensive timelines, allocate resources appropriately, and work with you to ensure the scope and costs align with your needs. The final terms of reference require client approval before proceeding.
Our interview process encompasses thorough discussions with complainants, respondents, and witnesses, each conducted with appropriate sensitivity and fairness. We ensure all parties have adequate preparation time and clear understanding of the process, maintaining detailed records throughout. Every interview is documented and approved by participants, with follow-up sessions arranged if needed.
The reporting phase involves comprehensive analysis of all gathered evidence and systematic development of findings. We document clear reasoning, assess policy compliance, and develop detailed recommendations. Our quality assurance review ensures the report meets professional standards, with all findings supported by properly cited evidence.
The process concludes with a comprehensive debrief presenting our findings and recommendations. We clarify conclusions, answer questions, and provide additional context where needed. The debrief includes detailed discussion of implementation steps and a thorough handover process.
